Frequently Asked Questions

Frequently Asked Questions

What is Kolide?

Kolide is a part of 1Password Device Trust, which helps you reach your compliance goals through the power of end-user self-remediation. We leverage the principles of Zero Trust to block a device from accessing your SaaS apps and other resources if it isn’t running the Kolide agent or passing specific requirements.

A screenshot of Kolide’s Okta integration. Users see this when signing into any Okta protected app from a device that fails a posture check.

What’s the difference between 1Password Device Trust Core and Connect?

1Password Device Trust Core secures access to work-related web apps, even if they don’t support SSO. When your team members attempt to access Device Trust-protected web apps, the 1Password browser extension enforces device checks and provides the user with self-serve remediation instructions within their browser.

1Password Device Trust Connect includes everything in Core, and also integrates with your identity provider to enforce your compliance requirements during the SSO sign-in flow. Kolide can integrate as an authenticator with Okta or Entra ID, or as a SAML authentication provider to managed applications with Google Workspace.

Learn more about which features are available in Core and Connect.

What powers Kolide?

Kolide uses osquery to aggregate information from across your fleet to help you achieve your compliance goals.

What does a Check do?

Checks are your compliance requirements turned into queries. These queries are run at a regular schedule, as well as at the moment of authentication, to determine whether or not a device meets your requirements.

Kolide then takes action on these results by either warning the user that remediation is required or by blocking their access to sensitive data, based on your configuration choices. Kolide provides the user with instructions to fix the issue with their device.

What Checks are available?

We have nearly 100 Checks available by default today and the most popular are: “OS patching”; “browser up-to-date”; and “files with sensitive data are present on the device”. In addition, we offer a Check Editor that allows you to build Custom Checks from scratch using SQL.

What does Factor only mode entail?

In Factor Only mode, Kolide serves as the possession factor. When signing in, you’ll input your username (the knowledge factor) and then you’ll click on Kolide as the second factor. At this stage, Kolide verifies the device to ensure it is in the right posture before allowing you to proceed. In this mode, Kolide is only responsible for handling the authentication of the device itself.

If your team uses Okta Verify, 1Password Device Trust Connect is still compatible.

Can I start with a testing group, or do I need to roll it out to the entire company right away?

You can isolate a test group to experience 1Password Device Trust before you roll it out to the rest of your company. With 1Password Device Trust Connect, test groups can have differentiated policies which will allow you to test Kolide while still protecting your prod environment until you’re ready to roll policies out to your entire team.

I’m a current Kolide customer. Do I need to uninstall the current agent and reinstall something different to roll out 1Password Device Trust?

No, you will be able to use the same Kolide agents that you already have installed across your fleet.

What’s happening with the Slack app?

The Slack application is not part of Kolide Device Trust and is not available for new customers to purchase. Customers prior to February 1, 2023 will still retain access.

When the app initially launched, we had high hopes that reminder pings would be the only thing needed to prompt people to resolve Issues on their devices. It turns out that Slack can be a pretty noisy environment and our notifications didn’t help. We’re moving the experience into the browser at the point of authentication to ensure that the important things stay top-of-mind for your users AND remain easy to resolve.

What happens if Kolide goes down and my users are unable to authenticate?

Just like Okta, if Kolide is down then your users will not be able to proceed with the authentication flow until Kolide is back up and running. We take this responsibility very seriously - see our Support article for additional details.